Terms & Conditions
Acceptance of the general conditions of sale
By using this website, you agree to the following terms and conditions. We reserve the right to change these at any time without notice. If we make any changes, we will update this page.
By using this website, you agree to use it lawfully in accordance with applicable law, good faith and generally accepted practices.
In addition, users agree not to damage the Website by rendering it useless, degrading the experience of other users or preventing others from using it.
It is expressly forbidden to violate the rights of Koko-Rico or their legitimate owners on the content of the website, as well as the reproduction, distribution or modification of the site or its content and its use for commercial or advertising purposes without our prior authorization.
Unless otherwise indicated, all content on the Website, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of the Website are copyrights, trademarks and other intellectual properties owned, controlled or licensed by Koko-Rico.
The Website may be used for personal, non-commercial purposes by users.
In case of infringement, we reserve the right to use the criminal resources at our disposal to enforce the above mentioned rights.
Terms and conditions of sale
When you place an order, you agree to the terms and conditions of sale as well as the price and description of the item as it appears on our website.
Please note that you commit yourself to provide us with accurate personal data such as your name, first name and delivery address. Otherwise, we cannot ensure the proper processing of your order and will probably be unable to ship it to you.
All orders are subject to product availability and confirmation of the total order price. Koko-Rico reserves the right to refuse any request from you.
In case of confirmation of the order, you will receive an email with the details of the order and the identity with which you placed the order.
Delivery times may vary depending on the quantities available, the final destination of shipment and external conditions affecting the smooth running of shipments such as postal delays or force majeure.
All items available on the website are accompanied by a price including VAT under the Belgian regime (i.e. 21%).
The delivery costs are not included in the mentioned price per item as they vary according to the final destination. These delivery costs are clearly indicated after validation of your shopping cart and after entering the delivery address.
Please also note that, despite our team's best efforts, pricing errors may exceptionally occur. If you have ordered a product affected by this problem, you will be contacted by our team who will offer you either: (1) to validate your order under the right price or (2) to be totally refunded if you have already proceeded to the total payment of your order.
Our inventory levels vary and are subject to availability. Our team does its best to fulfill all orders, process them and ship them as quickly as possible according to the quantities and models ordered.
In the event of a stock shortage, our team will contact you to let you know that we are unable to fulfill your request. In this case, 2 solutions are possible:
(1) If all items ordered are out of stock, we will issue a full refund if the order has already been fully paid.
(2) If some items in the order are missing, we will make a partial refund (depending on the price of the items) and send the rest to the delivery address.
Please note that once the order is placed and at the warehouse, it is impossible for us to modify or cancel it. However, if you realize that an error has been made when entering your personal data, please contact email@example.com as soon as possible, our team will do its best to solve the problem.
Shipping of the order
When ordering from Koko-Rico, you are aware that our team wants to minimize its environmental impact and this also includes deliveries. We work hard on our logistics and delivery process to ensure that it is as green as possible. Nevertheless, this can lead to longer delivery times in some cases, which is a small gesture with a huge impact on our planet.
In the course of our business, we collect the following types of information:
Contact information such as your zip code, address
Other types of information needed for our market research
Please note that we collect your data in order to improve our products and services to you. We also send out regular newsletters to keep you informed of new collections.
Control of your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill out a form on the website, look for the box you can click to indicate that you do not want the information to be used by anyone for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know by contacting us via firstname.lastname@example.org.
We will not sell, distribute or rent your personal information to third parties unless we have your permission or are required by law to do so.
You can request details of the personal information we hold about you
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you have given your consent, the file is added and the cookie is used to analyze web traffic or to inform you when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by collecting and remembering information about your preferences.
We use traffic cookies to identify which pages are used. This helps us analyze web page traffic data and improve our web site to make it more responsive to customer needs. We only use this information for statistical analysis purposes and then the data is deleted from the system.
Overall, cookies help us provide you with a better website by allowing us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.