FAQ

What type of payment do you accept?

  • We accept Bancontact, MasterCard, Visa, American Express, ...

What if I need to change my order?

  • Once an order is processed, we are unable to change the quantity, size, shipping option, or shipping address. We process orders quickly. The best way to change or cancel an order is to email us at hello@koko-rico.com and we will do our best to satisfy you.

I have not received a confirmation email, is everything in order?

  • Once the order is placed, you should receive a confirmation email. Check your spam and if this is still not the case, contact us by email via hello@koko-rico.com

Where do you deliver to?

  • All over europe

In addition to this, you need to know more about it. How to track my order?

  • When ordering, you will receive a confirmation email with the tracking link for your order.

In addition to this, you need to know more about it. What is the delivery time?

  • Between 4 and 7 working days

In addition to this, you need to know more about it. Do you offer free shipping?

  • Delivery is free for orders over € 100.